NON-VENDOR ATTENDEES - Solving the H.R.1 Puzzle: How MO DSS and SteadyIQ are Co-Designing the Future of VOICE (Verification of Income and Community Engagement)

How does a state agency scale its technology to meet the demands of community engagement and income verification under HR.1? It starts with a partnership that isn't afraid to build the plane while flying it. Join Toi Wilde (CIO, MO DSS) and Marcel Crudele (CSO, SteadyIQ) for a deep dive into their collaborative effort to build VOICE (Verification of Income and Community Engagement).

Instead of a standard "success story," this roundtable focuses on the current challenges of implementing automation in a high-stakes regulatory environment. Toi and Marcel will discuss the iterative process of expanding SteadyIQ’s capabilities to handle Missouri’s specific community engagement needs, aiming to reduce the administrative burden on staff and citizens alike.

Key Discussion Points:

Using a prioritization framework: Scoring and prioritizing efforts based on case volume impact, data availability, and CMS guidelines.

Agile co-design: How MO DSS and SteadyIQ are refining product features to bridge the gap between policy and practice.

Coordinating teams towards a “North Star”: How to orchestrate vendors and internal staff so everyone is rowing in the same direction.

Automation as a tool for equity: Ensuring the citizen experience remains a priority during rapid digital transformation.