Agents of Change: How AI Agents are Transforming HHS
Information
AI agents are intelligent virtual assistants that use machine learning and automation to perform tasks, provide insights, and enhance service delivery. Imagine augmenting your constituent and employee experiences with virtual assistants to help streamline the delivery of critical health and human services. Salesforce Agentforce, powered by AI and based on trusted data, is transforming how agencies augment employee skills, streamline case management, reduce administrative burden, and improve service delivery outcomes.
This session will explore how state agencies can leverage Agentforce to integrate AI technology, scaling pilot programs into full-fledged initiatives, to achieve measurable ROI. Participants will gain insights into how to prepare for AI adoption, identify target use cases to drive automation, and enhance client outcomes with personalized, data-driven experiences.
Attendees will see a live demonstration of how to build and deploy an AI-powered Agentforce solution tailored for Medicaid use cases. Witness the power of AI in action and leave equipped with actionable strategies to prepare for adoption, drive transformation, and improve outcomes for vulnerable populations.
